Privacy Policy | My Reputation Matters

Introduction

My Reputation Matters ("we," "us," or "our") operates the website myreputationmatters.com and provides Google review services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or purchasing our services, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not use our website or services.

Information We Collect

We collect information that you provide directly to us when you use our services. This includes:

Business Information: Your business name, Google Business Profile URL, business type, and any review talking points you provide when placing an order.
Contact Information: Your name, email address, and phone number provided through our order form or contact form.
Communication Data: Messages you send through our contact form, including the subject and content of your inquiry.
Payment Information: Payment processing is handled entirely by Stripe. We do not collect, store, or have access to your full credit card number, CVV, or other sensitive payment details. Stripe may share limited transaction information with us such as the last four digits of your card and transaction status.

How We Use Your Information

We use the information we collect for the following purposes:

To fulfill your order and deliver Google reviews to your business profile
To communicate with you about your order status, delivery updates, and replacement requests
To respond to your inquiries submitted through our contact form
To process payments through our payment processor, Stripe
To enforce our terms of service and protect against fraudulent or unauthorized activity
To improve our website and services based on usage patterns

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: We share payment information with Stripe solely for the purpose of processing transactions. Stripe has its own privacy policy governing how it handles your data.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or subpoena.
Business Transfers: If our company is acquired, merged, or sells substantially all of its assets, your information may be transferred as part of that transaction.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for data transmitted between your browser and our servers. Payment processing is handled by Stripe, which is PCI DSS compliant.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including providing our services, complying with legal obligations, and resolving disputes. Order records are retained for a minimum of one year after the completion of service to support our replacement guarantee and for accounting purposes.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to withdraw consent for data processing

To exercise any of these rights, please contact us through our contact page.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out through our contact page.